VOICE BROADCASTING

“The last minute no show and same day appointment cancellations were nearly 30% before we started reminding patients the day before of their appointment time. Using the Voice Broadcasting service to call patients the day before has dropped cancellations to less than 5%” .....

A missed or canceled appointment is costly to any medical professional. A quick 30 second reminder on a patient’s phone could eliminate late or missed appointments. In these hard pressed times your office staff probably does not have free time to make these calls. An automated attendant always leaves a consistent message, never forgets to make the call and can make as many as 50 calls per hour.

Add options to confirm or cancel appointments during the reminder message. For example; “Just Press 1 to confirm your appointment”, “Press 2 to if you are unable to make your appointment” or “Press 3 to be transferred to an office assistant now”

Using your own voice to record the messages makes your call personnel. Whether you are reminding your patients of an appointment or to take medication or of an upcoming event, the extra effort will bring loyalty and stability to your business.

Like the consumer, the many thousands of technicians could be kept informed by an IVR service. “Your part is now available for pickup”, “You have not filed your claim for payment”, “Have you notified the consumer?”, “There is an urgent message for you online, please sign in to your job referral system”. The options are endless.

A quick 30 second reminder on the consumer’s phone leaving the date and time of the scheduled delivery, pickup, installation or repair saves time and money. Add options to confirm or cancel appointments during the reminder message. For example; “Just Press 1 to confirm your appointment”, “Press 2 to if you are unable to make your appointment and you need to reschedule” or “Press 3 to be transferred to an office assistant now”.

Field Service IVR Key Touch Points

Initial call introducing consumer to service company handling their repair/inatll/claim request leaving call back phone number and other information.
Inbound or Outbound call to follow-up requesting date and time of scheduled appointment with consumer.
Day before reminder call to consumer & aduitor/technician/installer of appointment scheduled time.
Technician/Auditor/Installer “check-in” when arrives at consumer home.
Consumer confirmation that the service has been completed, which triggers payment.
Consumer satisfaction survey