Eliminate Customers On Hold
It is simple to keep your customer informed of their service call progress at a very low cost per call while reducing repetitive administrative processes.
Here are a few places “robo” calls/text messages work for you:
- Customer calls your office and gets your personalized greeting
- Our system lets the customer know how many callers are waiting “You are caller no 3”
- Customer is given the choice to wait or get a callback when its your turn
- If customer elects to receive the callback option – their phone number is confirmed
- Customer disconnects call and waits for callback
- When its the customer’s turn an available trained agent is selected
- Customer’s confirmed phone number is dialed while agent waits
- The connection is completed and your customer is served
- If for any reason the customer does not answer the call, a voice mail message is left with specific instructions on when and how to return the call
Lots of great technology coming your way, keep in touch with JustPressOne.