In House Employee vs Outsourcing Customer Service

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In House Employee vs Outsourcing Customer Service

How do you estimate your in-house call center cost?  Make sure to take into account janitorial wages, recruiting costs, paid vacations, and insurance along with the hourly wage.  We know the information will not be easy to get, but once you have it, you will be able to make better decisions.   Eliminate hiring and training CSR’s forever!

Divide the costs into 3 categories;  
 
(1) Staff and Labor
HR, payroll, QA, training, security, janitorial and its corresponding benefits and taxes
 
(2)   Facilities 
 Rent, maintenance, insurances, electricity, water, furniture, office supplies

(3) Technology Infrastructure 
Hardware, headsets, phones, licenses, applications, network costs

Now take that cost and compare it to our prices:   Click Here


Visit Our New Website Click here to see Awesome Facts about JPO.

Did you know that the ServiceBench Business Management Software   enables service companies that provide field or on premise service to maximize the operational productivity of their work force and is scalable for any business size, in virtually any industry and provides users the flexibility to easily configure the software to run their businesses the way they want to.

Field technicians have mobile access to proven tools that enable them to manage their schedules and job details, access product triage information and research and order parts with seamless real time connections to your company’s preferred suppliers.  Plus, office staff get near instant job updates and can visually see each technician’s location for intelligent emergency job scheduling and assignment.
 
 Watch this video to see it in action. We think you’ll be surprised.

Lots of great technology coming your way, keep in touch with JustPressOne.

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